Return and Exchange

We want you to be happy with your purchase. If it is not right for you, you can return it. Here is how.

Your right to return goods

You can return the goods within 14 days of receiving them, without giving a reason. This is your legal right as a consumer.

On top of that, we give you more time: you can return unused goods within 30 days of delivery. This extended period is our courtesy and it does not affect your statutory rights.

Conditions

• The goods are undamaged, unused and complete, preferably in the original packaging.
• Please include proof of purchase, such as the order number or invoice.

How to return an item

1. Write to us at fp@reda.cz and tell us your order number. You can also use the Withdrawal Form.
2. We will send you instructions for sending the goods back.
3. Pack the goods securely and send them to the address we give you.
4. We refund the price once we receive the goods. The refund goes to the payment card you paid with, normally within 14 days.

Costs

The cost of returning the goods is paid by you, unless we agree otherwise.

Exchange

If you want a different size or colour, the simplest way is to return the goods and place a new order. If you prefer, write to us and we will help you arrange an exchange, subject to availability.

Damaged or faulty goods

This is handled separately, as a complaint. See our Complaints Procedure.

Questions about payments or refunds

Write to fp@reda.cz with your order number, payment date and amount. Payments are provided by Comgate, a.s., Gočárova třída 1754/48b, Hradec Králové, email podpora@comgate.cz, tel. +420 228 224 267.