FAQs

Frequently Asked Questions

1. What is your return and exchange policy?

You can return goods within 14 days of receiving them, without giving a reason. We give you more time: unused goods can be returned within 30 days of delivery. The goods should be undamaged, unused and complete. See Return and Exchange for the steps.

2. How long does shipping take?

Orders are shipped by DPD within the Czech Republic. Delivery usually takes 3–5 business days. We deliver no later than 14 days after we confirm your order.

3. How do I track my order?

Once your order ships, we send you a confirmation email with a tracking link.

4. Can I cancel or change my order?

Write to us at fp@reda.cz as soon as possible and include your order number. If the order has not been shipped yet, we will gladly change or cancel it.

5. How can I pay?

You pay by payment card, online, when you place the order. Payments are processed by the payment gateway of Comgate, a.s. (www.comgate.eu). They are fully secured and all information is encrypted. We never see or store your card details. You may be asked to confirm the payment in your banking app (3D Secure).

6. My payment did not go through, or I was charged but got no confirmation. What now?

If a payment fails, no money is taken and you can try again. If money was taken and you received no confirmation, write to fp@reda.cz with your order number, payment date and amount. You can also contact the payment provider: Comgate, a.s., Gočárova třída 1754/48b, Hradec Králové, email podpora@comgate.cz, tel. +420 228 224 267.

7. How do I make a complaint about faulty goods?

Write to fp@reda.cz with your order number and a description of the defect, ideally with photos. Details are in our Complaints Procedure.