Support

Support

We are here to make your shopping easy. If you have a question about an order, a return or a payment, this page tells you where to start.

1. Order tracking

When your order ships, we send you an email with a tracking link. Orders are delivered by DPD within the Czech Republic, usually in 3–5 business days, and no later than 14 days after we confirm the order.

2. Late or lost parcel

If your parcel is late, first check the tracking link. If it still does not help, write to fp@reda.cz with your order number and we will work it out with the carrier.

3. Returns and exchanges

You can return goods within 14 days of receiving them, without giving a reason. We extend this to 30 days for unused goods. How to return an item: Return and Exchange. Withdrawal form: Withdrawal Form.

4. Faulty goods

If the goods are faulty or damaged, write to us and describe the problem, ideally with photos. See our Complaints Procedure.

5. Payments

You pay by payment card, online, when you place the order. Payments are processed by the payment gateway of Comgate, a.s. (www.comgate.eu). They are fully secured and all information is encrypted. We never see or store your card details.

For questions about your order, payment status, a refund or a payment complaint, write to fp@reda.cz with your order number, payment date and amount. Payment provider contact: Comgate, a.s., Gočárova třída 1754/48b, Hradec Králové, email podpora@comgate.cz, tel. +420 228 224 267.

Customer service: fp@reda.cz. More contact details: Contact Information.