Help

Help

Welcome to our Help Center. Here you will find answers to common questions and links to the information you may need.

1. Orders

How do I place an order? Add items to your basket, go to checkout and follow the steps. After you place the order, you receive a confirmation email.

Can I change or cancel my order? Write to us at fp@reda.cz as soon as possible with your order number. If the order has not been shipped yet, we will gladly change or cancel it.

2. Shipping and delivery

We deliver within the Czech Republic by DPD. Delivery usually takes 3–5 business days, and no later than 14 days after we confirm the order. Delivery options and costs are shown in the basket before you pay. When your order ships, we send you an email with a tracking link.

3. Returns and exchanges

You can return goods within 14 days of receiving them, without giving a reason. We extend this to 30 days for unused goods. See Return and Exchange for the steps and the Withdrawal Form.

4. Faulty goods

If the goods have a defect, write to fp@reda.cz and describe it. Details are in our Complaints Procedure.

5. Payments

You pay by payment card, online, when you place the order. Payments are processed by the payment gateway of Comgate, a.s. (www.comgate.eu). They are fully secured and all information is encrypted. We never see or store your card details.

How a card payment works:

1. Choose to pay by card at checkout. You are redirected to the secure Comgate payment page.
2. Enter your card details.
3. Confirm the payment in your banking app or with a code (3D Secure), if your bank asks you to.
4. You are sent back to our store and receive a confirmation email.

More about card payments: Comgate help.

If a payment fails, no money is taken and you can try again. If money was taken but you got no confirmation, or you have a question about a refund or a payment complaint, write to fp@reda.cz with your order number, payment date and amount. Payment provider contact: Comgate, a.s., Gočárova třída 1754/48b, Hradec Králové, email podpora@comgate.cz, tel. +420 228 224 267.

6. Your data and our terms

How we handle your personal data is described in our Privacy Policy. The rules for purchases are in our Terms and Conditions.

Still need help? See our Contact Information.